Privacy — Assort New York
This note is for guests of Assort New York, 22 Jones St, New York, NY 10014, and for visitors to us.assort-hair.com. The salon is run by Assort, Inc., a New York company (“we”, “us”). We are part of the Assort group of hair salons. The group’s shared systems are run for us by our sister company in Tokyo, 株式会社assort.
What we keep
- Your booking details: your name, phone number and email, the appointments you book and the services you have.
- Your service record: your hair history, what we did, and anything you tell us about allergies, patch tests or your scalp and skin, so that we can look after you safely.
- Photos of your hair, if you agree to them. We use them to keep a record of your service and, unless you tell us not to, to train our team. We post a photo online only if you agree.
- Messages you send us by email, Instagram, Facebook or through our booking system, and reviews you post about us on Google.
- What you buy from us and pay.
- When you visit our website: your device’s IP address, browser details and cookies (see Google Analytics below).
Why we keep it
- To book, confirm and remind you of your appointments.
- To give you a safe, consistent service and keep your service record.
- To answer you and look after your feedback.
- To improve our service.
- To send you news and offers, if we do (see Marketing).
- To keep the records tax law requires, and to answer lawful requests from authorities.
Who helps us
These companies handle your information for us:
- Fresha — our booking system. Fresha is a UK company; it stores bookings on Amazon Web Services servers in the United States.
- 株式会社assort — our sister company in Tokyo, Japan, which runs the Assort group’s shared systems for us: your service record, messages, sales and our staff systems. A small central team of the Assort group, in Japan and at our London office, can see New York records to help run bookings, customer care, accounts and these systems.
- Google — our cloud servers and database (in the United States and Japan), email, maps and Google Analytics.
- Anthropic (Claude) — our AI assistant, which helps us sort messages and draft replies.
- Resend — sends email from our systems.
- Meta (Instagram, Facebook) — when you message or comment on our accounts there.
- Slack — our team’s internal messages, which can include your name when we are handling something for you.
We never sell your information.
Google Analytics and Google Signals
We use Google Analytics, with Google’s Signals feature switched on. If you are signed in to a Google account that allows ads personalisation, Google may connect your visit to that account. That lets us see broad things like age range, gender and interests, and lets us recognise the same person on a phone and a laptop. This means Google may collect information about your visits across different websites over time. No advertising company’s tracking script runs on our site. Our site does not respond to browser “Do Not Track” signals. You can block or delete cookies in your browser settings.
How long we keep it
We keep your information with your record. If you ask us to delete it, we delete it. Sales records that we must keep for tax stay, without your name.
Your choices
You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Write to customers@assort-hair.com. We will check that the request comes from you before we act.
Marketing
If we send you news or offers by email, every message says who it is from, gives our postal address and has a simple way to unsubscribe. We stop within 10 business days of your request. To stop any marketing, write to customers@assort-hair.com.
How we protect it
Only the people who need your information can see it, and it is kept on the secure systems of the companies listed above.
Changes to this note
If we change this note, we post the new version on this page with a new date.
Contact
Assort, Inc. · 22 Jones St, New York, NY 10014 · customers@assort-hair.com